Billing, Cancellation & Refund Policy
MobileDesk offers prepaid access periods. The price, plan duration and any promotion are shown before checkout.
Payment verification
Access is activated only after the server verifies the payment processor transaction, expected amount, currency, order and customer account. Screenshots, receipts uploaded by a customer or browser success messages do not independently activate access.
Monthly access
Monthly access is a prepaid access period. It is not described as automatic recurring billing unless an approved recurring-payment flow is enabled and the customer gives the required consent.
Annual promotional access
The promotional annual plan provides 12 months of access at the displayed promotional price. It is not lifetime access. The regular annual value may be shown for comparison where accurate.
Cancellation
For non-recurring prepaid access, cancellation means choosing not to purchase another access period. If recurring billing is introduced later, cancellation instructions and renewal disclosures will be presented before enrollment.
Refunds and payment disputes
Refund requests are reviewed based on the transaction, service delivery, technical evidence, processor rules and rights that cannot be waived under applicable law. A banking or processor investigation may be required for duplicate, disputed, reversed or delayed transactions. Customers should contact Billing Support promptly and provide the order or payment reference when available.
Contact
Billing support is available through the tracked support system or at info@nocxstratum.com. Never send passwords, OTPs or full card details.